Refund and Cancellation Policy

Last Updated: 01/10/2023

MakeUSpeak Edtech Pvt Ltd ("MakeUSpeak," "we," "us," or "our") is committed to providing the best educational services to our users. We understand that there may be circumstances where you need to cancel your subscription or request a refund. This Refund and Cancellation Policy outlines our procedures and guidelines for handling such requests.

1. Subscription Cancellation

1.1 Monthly Subscriptions: If you are on a monthly subscription plan, you can cancel your subscription at any time within the stipulated time frame of 7 Days, by visiting your account settings on our website or contacting our customer support.

1.2 Annual Subscriptions: For users on an annual subscription plan, you can request cancellation within 30 days of your initial purchase, and we will refund the prorated amount for the unused months. After the 30-day period, annual subscriptions are non-refundable.

2. Refund Requests

2.1 7-Day Money-Back Guarantee: We offer a 7-day money-back guarantee for new users on our service. If you are not satisfied with our service within the first 7 days of your initial purchase, you can request a refund.

2.2 Refund Process: To request a refund, please contact our customer support by email at support@makeuspeak.com . Your request should include your full name, email address associated with your account, the reason for the refund, and any additional information that may help us process your request.

2.3 Refund Approval: Refunds are typically processed within 7-10 business Days upon approval. We reserve the right to refuse a refund if we suspect misuse or violation of our terms and policies.

3. Course Material and Access

3.1 Termination of Access: Upon canceling your subscription or receiving a refund, you will lose access to our course material and services, including personal language trainers.

4. Changes to This Policy

We may update this Refund and Cancellation Policy to reflect changes in our refund and cancellation procedures. Any changes will be effective upon posting the revised policy on our website.

5. Contact Us

If you have any questions or concerns about our Refund and Cancellation Policy, please contact us by email at info@makeuspeak.com or support@makeuspeak.com 

Last Updated: 08/01/2024